Price Match Guarantee

TickX aggregates over 100 different ticket sellers. We have more tickets available than anyone else.

We aim to always offer you the cheapest tickets on the market, but if you do find a lower price elsewhere we will price match any primary ticket you purchase on our site. We’ll even match discount codes and sale prices for up to seven days after you purchase your ticket.

To make a claim, send a URL and screenshot of the cheaper ticket along with your name, email address and TickX order number to pricematch@tickx.co.uk.

Full Terms and Conditions

  • The TickX Price Match Guarantee (“Guarantee”) is subject to the terms found here, and TickX’s Terms of Use and Privacy Policy.
  • The email address that you use to make a submission for this guarantee must be linked to a TickX account prior to the purchase of your tickets.
  • The maximum amount awarded as a result of this guarantee is £50 GBP
  • The lower price found on another website or app must be for the same event, namely the same date(s), section, row, quantity as the ticket(s) purchased through TickX and offered on the same terms.
  • This guarantee does not apply to any ticket which is purchased through a ticket resale site such as Stubhub or through Ticketmaster Platinum.
  • We are not able to price match against any ticket which is being resold via a directory website such as Gumtree or eBay or ticket reseller such as Stubhub or Ticketmaster Resale.
  • The ticket we match against must be in stock and available to purchase to the general public – student discounts, military or NHS discounts or corporate rates are not valid.
  • This guarantee will only be honoured when the original ticket and the ticket being compared are available in the same currency.
  • Prices offered through a rewards program, loyalty program, contest, lottery or travel bundles are not valid.
  • Price match rebates can only be claimed if a ticket has been previously purchased, in the prior 7 (seven) days, via one of TickX’s partner-sellers.
  • We must be able to verify the price of the ticket we are comparing against.
  • You will be asked to confirm your proof of purchase if requesting a price match.
  • Professional ticket resellers are not eligible for the Guarantee.
  • Tickets purchased via Resident Advisor are ineligible for the Guarantee.
  • Tickets purchased directly via Venue Box Offices (listed as venue box office in TickX listings) are ineligible for the Guarantee.
  • The submission for this guarantee must be received by TickX before the event takes place.
  • TickX reserves the right to reject any submission for the Guarantee for any reason.
  • TickX reserves the right to change or discontinue this program at any time, without notice.

Join thousands of satisfied users

I love that I can find tickets at face value in a different venue when everyone else assumes it’s sold out. I go to gigs several times a year and always use this site now!

Eleanor M.

Fantastic value

Janet B.

Was simple and easy setting up and getting around the site, found it really helpful

David R.

Quick and easy to use

Colin S.

Got a question?

Whether you're a TickX user or an event organiser, check out our FAQ for the answers.

Need more help?

We are available to contact if you have a specific problem. Find out how to get in touch via our contact page.